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Top 10 Takeaways from 2023

The Wiley Workplace Intelligence Annual Report Much like the years preceding it, 2023 brought rapid change and innovation to the workplace. A year marked by technological advancement and continued attempts to recalibrate after the disruption of the pandemic, 2023 represented a year of transition. Wiley Workplace Intelligence spent the year investigating the important issues that … Read more

People Skills Top List of 2024 Workplace Priorities

By Mark Scullard, Wiley’s Senior Director of Innovation and Research 2023 proved to be another year of rapid evolution in the world of work. Economic and global instability, the omnipresence of organizational change, and advancements in AI kept everyone on their toes as leaders and organizations considered how to navigate, and lead, in an unsteady … Read more

Three Communication Insights to Turn The Great Gloom into The Great Bloom

By Mark Scullard, Wiley’s Senior Director of Innovation and Research Many organizations understand the power of having cultures that foster trust, communication, and collaboration but do not yet have the tools they need to make that vision a reality. When individuals feel comfortable taking risks, expressing ideas and concerns, asking questions, and admitting mistakes without … Read more

Psychological Safety at Work: The Key to Success and How to Get It

Many organizations understand the power of having cultures that foster trust, communication, and collaboration but do not yet have the tools they need to make that vision a reality. When individuals feel comfortable taking risks, expressing ideas and concerns, asking questions, and admitting mistakes without fear of negative consequences, that is considered a psychologically safe … Read more

8 Leadership Blind Spots and How to Avoid Them

Every leader is unique and brings their own style to leading and managing others. Successful leaders can help teams and organizations thrive; however, less effective leaders can negatively impact an organization and its people. Learn how to optimize your leadership style by avoiding these eight key blind spots. 1. Poor Communication How to avoid it: … Read more

Four Generations at Work: The Unexpected Truth

By Mark Scullard, Wiley’s Senior Director of Innovation and Research There has been a lot of attention paid to the increasing number of generations currently in the workforce. From the tech savvy and ambitious Gen Z-ers to the more analogue and experienced baby boomers, with Gen X and millennials in between, the differing needs of … Read more

Reducing Unconscious Bias in Hiring and Selection

It’s easy to rely on past experiences, beliefs, and instincts to make speedy hiring and selection decisions, but all three are one-way tickets for unconscious bias to enter your organization. The fact that unconscious bias is called “unconscious” is significant. These biases are deeply embedded in even the smallest everyday actions making them difficult to … Read more

Employee Conflict: Do Managers Have the Tools They Need?

By Mark Scullard, Wiley’s Senior Director of Innovation and Research Conflict. A powerful word that can inspire a variety of feelings – excitement, avoidance, and fear to name a few. Conflict at work can be even more incendiary. Many of us have been in situations where we disagree with a colleague or manager, engage in … Read more

The Culture Conundrum: What In-Person Work Mandates Get Wrong

By Mark Scullard, Wiley’s Senior Director of Innovation and Research Over the last year, an increasing number of organizations have abandoned the remote work model in favor of hybrid or full return-to-work policies. This is often done in the name of culture, with executive leadership expecting to revive or renew the same culture the company … Read more

The Reality of Work: Trends Come and Go, Where Are We Now?

By Mark Scullard, Wiley’s Senior Director of Innovation and Research Since the beginning of the pandemic, the workplace has continued to evolve in rapid and unexpected ways. For example, the move to working from home at the time seemed monumental, and the sudden shifts were destabilizing to many. Fast forward three years and working remotely … Read more