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Top 10 Takeaways from 2023

The Wiley Workplace Intelligence Annual Report Much like the years preceding it, 2023 brought rapid change and innovation to the workplace. A year marked by technological advancement and continued attempts to recalibrate after the disruption of the pandemic, 2023 represented a year of transition. Wiley Workplace Intelligence spent the year investigating the important issues that … Read more

People Skills Top List of 2024 Workplace Priorities

By Mark Scullard, Wiley’s Senior Director of Innovation and Research 2023 proved to be another year of rapid evolution in the world of work. Economic and global instability, the omnipresence of organizational change, and advancements in AI kept everyone on their toes as leaders and organizations considered how to navigate, and lead, in an unsteady … Read more

Three Communication Insights to Turn The Great Gloom into The Great Bloom

By Mark Scullard, Wiley’s Senior Director of Innovation and Research Many organizations understand the power of having cultures that foster trust, communication, and collaboration but do not yet have the tools they need to make that vision a reality. When individuals feel comfortable taking risks, expressing ideas and concerns, asking questions, and admitting mistakes without … Read more

Psychological Safety at Work: The Key to Success and How to Get It

Many organizations understand the power of having cultures that foster trust, communication, and collaboration but do not yet have the tools they need to make that vision a reality. When individuals feel comfortable taking risks, expressing ideas and concerns, asking questions, and admitting mistakes without fear of negative consequences, that is considered a psychologically safe … Read more

Artificial Intelligence in Learning and Development: Five Surprising Facts You Need to Know

The last few years have been a roller coaster for learning and development professionals around the world. First, there was the abrupt transition to the hybrid workplace, which required entire organizations to upskill and reskill employees under immense pressure. With the ever-evolving world of work, C-suite executives were driving a strategic focus on organizational performance, … Read more

8 Leadership Blind Spots and How to Avoid Them

Every leader is unique and brings their own style to leading and managing others. Successful leaders can help teams and organizations thrive; however, less effective leaders can negatively impact an organization and its people. Learn how to optimize your leadership style by avoiding these eight key blind spots. 1. Poor Communication How to avoid it: … Read more

Four Generations at Work: The Unexpected Truth

By Mark Scullard, Wiley’s Senior Director of Innovation and Research There has been a lot of attention paid to the increasing number of generations currently in the workforce. From the tech savvy and ambitious Gen Z-ers to the more analogue and experienced baby boomers, with Gen X and millennials in between, the differing needs of … Read more

Employee Conflict: Do Managers Have the Tools They Need?

By Mark Scullard, Wiley’s Senior Director of Innovation and Research Conflict. A powerful word that can inspire a variety of feelings – excitement, avoidance, and fear to name a few. Conflict at work can be even more incendiary. Many of us have been in situations where we disagree with a colleague or manager, engage in … Read more

Widening Skills Gaps: Reflections on a Growing Trend

By Mark Scullard, Wiley’s Senior Director of Innovation and Research In the years since the start of the pandemic and in the wake of The Great Resignation, organizations risk facing unexpected skills gaps within their workforce. A variety of factors can impact the size and scope of an organization’s skills gaps, but one thing is … Read more

The Culture Conundrum: What In-Person Work Mandates Get Wrong

By Mark Scullard, Wiley’s Senior Director of Innovation and Research Over the last year, an increasing number of organizations have abandoned the remote work model in favor of hybrid or full return-to-work policies. This is often done in the name of culture, with executive leadership expecting to revive or renew the same culture the company … Read more