Customer Service

 
“Well done is better than well said.”
-- Benjamin Franklin --
 
The Importance of Customer Service
How You Will Benefit
Assessment Tools to Provide Extraordinary Service
 

The Importance of Customer Service

Customers and clients are your company’s most valuable asset. They will keep coming back to you if you satisfy their needs consistently and with sincerity. If they are treated with indifference, however, they can quickly defect to your competition. Today, customers and/or clients have many choices. If you don’t connect and serve them well quickly, they will move on to the next service provider. For this reason, people-whispering skills are essential for personal and organizational success. How you handle your customers and/or clients can directly affect your individual goals as well as your team and company’s performance.

The first step in providing extraordinary customer service is to transform the way you and customer service associates if you have them, think about customer service. We have proven-effective programs that can be tailored or customized for you. These programs emphasize powerful customer service mindsets, techniques, strategies, and tactics that will result in customer retention and higher revenue for your business.
 

How You Will Benefit

You and your organization will benefit by learning how to:
  • Deliver better, faster customer service while increasing customer and employee satisfaction
  • Gain and maintain repeat business
  • Read what customers expect
  • Manage conflict-ridden and stressful situations more effectively
  • Attract and retain people committed to service excellence
 

Additional outcomes you can expect include:

  • Learning how to create and maintain positive relationships with customers internally and externally
  • Increasing customer and employee satisfaction by focusing on needs and solutions
  • Gaining insight into your own unique strengths and areas for growth in service excellence
  • Having the tools to ensure that every customer service opportunity results in a positive experience
  • Becoming prepared to create and sustain an energetic, fun-filled and productive work environment for all customer service professionals
 

Assessment Tools to Provide Extraordinary Service

A number of the assessments we provide can assist you, your teams, and your organization in providing extraordinary customer service. We recommend the following for this application:

DiSC Classic 2.0
DiSC Classic 2 Plus
DiSC PPSS
DiSC Customer Service Action Planner - use this action planner available in either paper or online through EPIC to people-read the DiSC style of a potential client or existing customer. Insights gained can be used to:

  • Create successful sales strategies
  • Increase client receptivity
  • Tailor sales presentations
  • Negotiate effectively
  • Close the sale
Personal Listening Profile
Everything DiSC Facilitation System with DVD
 
The Everything DiSC Facilitation System as well as the rest of the Everything DiSC Application Library is a unique and comprehensive organizational development system that allows you to be in control. It offers you a new versatility in crafting solutions for a wide variety of organizational issues. The Everything DiSC Facilitation System is built on a series of Insight Modules that help facilitate specific outcomes or insights using a broad range of DiSC-based reports and tools. With the Insight Modules, you can:
  • Create simple, effective DiSC-based training solutions
  • Learn which DiSC tool works best for your desired outcome
  • Discover how to combine DiSC resources for better results
  • Customize your own DiSC-based solutions on a variety of topics including interpersonal communication and conflict resolution, management, sales, and team effectiveness.
 

The product features include:

Modular Design for Flexibility – the modular design helps consultants and trainers, from novice to advanced, create DiSC-based solutions of any scope – fast!
Convenience – the powerful combination of Course outlines and Insight Modules gets you up and running with a wide variety of DiSC solutions right out of the box.
Experiential Learning – the Everything DiSC Facilitation System includes more than 20 individual and group exercises, plus alternative activities that let you tailor programs to your style and the needs of your audience.
Integrated Technology – Multimedia tools like these help you to customize your seminars and lend a professional edge:
  • Over one hour of new training video in 68 individually selectable segments using a content-rich DVD
  • More than 250 professionally designed, customizable PowerPoint slides
  • Handouts to support the full range of PowerPoint slides
  • PowerPoint template
  • Sample reports for all online DiSC products