Interpersonal Communication/Conflict Resolution

 
“Out beyond ideas of wrongdoing and rightdoing, there is a field. I will meet you there.”
-- Rumi --
 
The Importance of Listening to Effective Interpersonal Communication
Enhancing Individual and Team Performance
The EPIC Edge
Conflict Resolution
 

The Importance of Listening to Effective Interpersonal Communication

Organizations have always known that success depends upon people communicating effectively. Effective communication contributes to a positive performance environment which research shows contributes to bottom-line results. People-whisperers know that effective communication is about the quality of the connection between the senders and the receivers of the message. The strongest influence on the quality and outcome of any communication is the ability to truly listen effectively.

Listening is more than hearing. It is the ability to receive, attend to, interpret, and respond to verbal and nonverbal cues in ways that are appropriate to the purpose of the communication. It is estimated that people screen out or misunderstand the intended meaning or purpose of a message in over 70% of communications, making mismatched listening styles the biggest contributing factor to miscommunication.

 

Enhancing Individual and Team Performance

The DiSCPersonal Listening Profile helps people to discover their preferred or most natural approach to listening as they gain insight into the different listening approaches of others. It also helps people to see that their preferred listening approach may not be appropriate to every situation. They learn when and how to adapt to another listening approach as the situation requires.
 

Clients have used the Personal Listening Profile (link to store) to:

  • Enhance communication
  • Strengthen customer relationships
  • Improve management effectiveness
  • Reduce conflict
  • Develop leaders
  • Boost productivity
 

The EPIC Edge

Individual Report:

The Personal Listening Profile offers personalized, narrative feedback to allow people to gain clarity and insight into their own listening behavior. The individual report highlights strengths and growth areas for each communication style and provides specific suggestions for communications skills improvement. The Profile also includes a Communication Gap Analysis, which is an at-a-glance look at how the respondent’s listening strengths and weaknesses relate to the intended message of the speaker. Another great feature is enhanced action planning, which encourages people to reflect on how their listening styles interact with that of others and helps them develop strategies for reducing miscommunication.
 

Facilitator Report:

The Personal Listening Profile Facilitator Report gives you a heads up on group dynamics by showing you how group members use each Listening Approach. At a glance, you’ll see the similarities and differences within your group that can lead to miscommunication. You’ll also be able to identify those individuals whose scores fall outside of group averages and who may feel isolated or alienated by the dominant group culture.
 

Conflict Resolution

The model we are in alignment with is Marshall Rosenberg’s Nonviolent Communication. The process of nonviolent communication encourages us to focus on what we and others are observing separate from our observations and judgments, to connect our thoughts and feelings to underlying human needs, and to be clear about what we would like to request towards meeting those needs. Both the NVC model and the DiSC model are needs-based models.
 
We offer the training course idXReady™ Conflict Management: A DiSC®-Based Approach. It is a straightforward program that helps people to develop the understanding and self-awareness necessary to resolve interpersonal conflict. In addition to helping people learn how to work through a conflict on an individual basis, the program offers a strong foundation for resolving issues within an entire team. The program builds important skills that are necessary for effective communication and teamwork.
 
Being able to understand and express your own needs clearly assists you in resolving conflict because you avoid major blocks to interpersonal communication such as demands, diagnoses, and blaming. You will learn to express yourself honestly without attacking which minimizes the likelihood of defensive reactions in others. You learn to make clear requests and to receive critical even hostile messages without taking them personally, giving in, or losing self-esteem. These skills are useful personally and professionally with family, friends, coworkers, clients, etc. They are vital in facilitating healthy relationships while “managing up” as well as while leading others.
 
These skills emphasize personal responsibility for our actions and the choices we make when we respond to others. They teach us how to contribute to relationships based in cooperation and collaboration.